Your Question Answered Here

How To Order

Return & Refunds

Payment

Deliveries

How To Order

Do I need an account to place an order?

No, you don't need an account to place an order. However, creating an account allows you to save your shipping information for faster checkout in the future, track your orders, and view your order history.

How can I add items to my cart?

Simply browse our collections or search for specific items. On each product page, you'll see a size chart and a "Add to Cart" button. Click the button to add the desired size and quantity of the item to your shopping bag.

Can I combine multiple discounts or promotions?

Unfortunately, only one discount code can be applied per order. You can see the terms and conditions of each promotion on the offer itself or by contacting our customer service team.

How do I know if my order has been placed successfully?

Once you complete your order, you'll receive a confirmation email with your order details. You can also check your order status by logging into your account (if you created one) or by contacting customer service with your order number.

Return & Refunds

What is your return policy?

We accept returns for unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. You can find a detailed return policy and instructions on our website or contact customer service for assistance.

How long does it take to process a return?

Once we receive your returned item, it typically takes 5-7 business days for inspection and processing. You'll receive a confirmation email once your return is complete and your refund is issued.

Can I exchange an item for a different size or color?

The fastest way to exchange an item is to place a new order for the desired size or color and return the original item following our return policy.

What happens if I receive a damaged or incorrect item?

We sincerely apologize if you receive a damaged or incorrect item. Please contact customer service as soon as possible with your order number and a description of the issue. We'll be happy to arrange a replacement or refund for you.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure online payment options like PayPal.

Is it safe to shop on your website?

Absolutely! We use secure socket layer (SSL) technology to encrypt your payment information during checkout. We also partner with trusted payment processors to ensure your information remains safe.

Can I use a different currency to pay for my order?

Our website currently displays prices in [your currency]. However, if you prefer to pay in a different currency, please contact customer service, and we'll be happy to assist you.

Will I be charged any additional fees when paying with my card?

The price you see at checkout is the final price you'll pay. There are no hidden fees or additional charges when using your credit or debit card.

Deliveries

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure online payment options like PayPal.

Is it safe to shop on your website?

Absolutely! We use secure socket layer (SSL) technology to encrypt your payment information during checkout. We also partner with trusted payment processors to ensure your information remains safe.

Can I use a different currency to pay for my order?

Our website currently displays prices in [your currency]. However, if you prefer to pay in a different currency, please contact customer service, and we'll be happy to assist you.

Will I be charged any additional fees when paying with my card?

The price you see at checkout is the final price you'll pay. There are no hidden fees or additional charges when using your credit or debit card.