Returns & Exchanges

Return Policy

Please note that Azzel charges a $12 restocking fee for all US returns, which will be deducted from your refund. We do not charge the restocking fee for customers who choose the store credit options during the returns process. All returns to Azzel stores are complimentary. For online returns, visit returns.jennikayne.com to submit your return and receive your prepaid FedEx return label.

We accept unused item(s) for a refund to the original form of payment within 21 days of order delivery—unless otherwise noted. Return packages postmarked 21 to 30 days from delivery will be eligible for a refund in the form of a gift card. Please note that you will have seven days after submitting your return to drop off your package at any FedEx location.

Returns from different orders cannot be combined—please ship back returns from separate orders individually and include a copy of your packing slip or order confirmation. All furniture, apothecary, intimates, gift cards, Azzel Home Memberships, sale items, and international orders are final sale.

Please note that any shoes with a worn sole will not be accepted for return. If you’re unsure if these are the ones for you, please try on a soft surface.

Transactions made during gift-with-purchase promotions or noted as final sale in promotional terms are final sale unless otherwise noted. We reserve the right to refuse any returned item that does not meet our refund policy. Gift-with-purchase promotions featuring items of a lower value or that auto-apply to your cart may be eligible for returns.

In-Store Return Process

Online orders may now be returned to any of our retail stores. To return an online order in-store, bring the item(s) and your invoice to any Azzel store. Refunds will be made in the form of the original payment. We cannot accept returns on orders placed online with PayPal . You must follow the guidelines in our return policy and have your invoice with you at the time of return.

International Shipping Policy

International orders shipping to all other eligible destinations will be shipped via FedEx International Priority.

We cannot offer expedited shipping for International orders at this time.

All orders are processed and shipped within 48 business hours of receipt.

International shipping has a flat rate of $35, but packages will be subject to duties and taxes. Some packages may also receive additional charges if they extend beyond average weight parameters.

Duties and taxes are calculated based on: item(s) ordered, total dollar amount of order, and country of delivery.

Duties, taxes and additional custom fees are not included at the time of checkout. Customers are responsible for paying all duties and fees and will be charged at the time of order delivery.

All orders shipping outside the US are final sale and cannot be exchanged or returned.

Azzel cannot accept responsibility for any packages lost, stolen or damaged in transit.

Countries We Ship To and Shipping Rates

At this time we are able to ship to Australia, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Please note we are unable to ship to Puerto Rico. Orders shipping to Mexico and Canada will ship via FedEx International Ground.

International orders shipping to all other eligible destinations will be shipped via FedEx International Priority. All orders are processed and shipped within 48 business hours of receipt.

International shipping has a flat rate of $35, but packages will be subject to duties and taxes, as well as additional charges if they extend beyond our average weight parameters.

Eligible Items to Ship Internationally

At this time we are only able to ship Clothing, Shoes, Slippers, Pillows, Tablecloths, Napkins, Blankets, & Handbags. Oak Essentials, Furniture, and all other items are excluded from International Shipping.

International Returns

All orders shipping outside the US are final sale and cannot be returned. Please note that your order may encounter shipping delays from FedEx. Azzel cannot accept responsibility for any packages lost, stolen or damaged in transit.

Exchanges

Please note that exchanges are not available at this time, and we are unable to offer price adjustments retroactively. For more info, please contact us at support@azzel.com